Pitney Bowes Service Level Agreement

1. We guarantee that all PBI (PBI) equipment is free of material and processing defects and, depending on the operators, will install PBI equipment on your site for a period of ninety days from the date (i) if PBI installs the PBI device for you or (ii) the PBI device will be delivered to you if you can install it yourself. The DI2000™ plug system has its own warranty that you can see at: pitneybowes.com/us/di2000-terms. (b) We guarantee that all services (“service”) that we provide in accordance with the service level agreement in accordance with Sections 17 to 22 (the “ALS”) will be provided in a professional and professional manner. 22. Additional Terms of Service You cannot choose that the service applies to certain equipment, but not to all equipment. The service does not include the necessary services and repairs due to an excluded circumstance. The Service excludes delivery of any changes in the prices of mail and transport as well as consumables. If you replace one of your insured devices during the service life and the replacement device is qualified for the services, PBI will automatically register you for the maintenance coverage of the new device at current PBI annual prices. If you purchase a crop or add a unit to your insured device, PBI offers coverage for each facility or unit that we qualify for ALS coverage and adjusts your rate according to it. If you do not wish to continue the process of covering the replacement device, installation or unit, you can cancel the service of the item within 30 days of the date of your original invoice for the PBI item. If you cancel, other equipment, equipment or equipment repair services are subject to current PBI rates.

Standard ALS applies to rented appliances at no additional cost. (d) There is no warranty for PBI devices that need to be repaired or replaced due to an excluded circumstance. “Excluded Circumstances,” a circumstance not controlled by PBI, including an accident, your careless or careless use of equipment, the use of devices beyond our recommendations or, in a manner not authorized by this Agreement or by an operator, the use of the devices in an environment where air humidity, line voltage, transit damage, software virus, data loss, loss or fluctuation of electricity, flooding or other natural causes. The warranty also does not apply if someone other than us put the device, you do not use the necessary software updates, you use the device with a system, we have informed you that we no longer provide assistance or that we are no longer compatible with you, or you use third-party accessories (for example. B ink), hardware or software that (i) damages devices (including damage to print heads), (ii) poor quality of printing clues, text or image, (iii) indivisibility error or (iv) error in printing clues, texts or images.

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